Kaseya at Britec: Powering Smarter, Scalable MSP Solutions
Professional and credible, great for sites that emphasize technical reliability.
For over five years, Kaseya has been the backbone of how we deliver managed IT services. These tools don’t just help us support clients — they help us automate, document, monitor, recover, and protect.
From patching devices to recovering files, training users to detecting phishing attempts — we use Kaseya to stay one step ahead.
Here’s how we use each platform in our day-to-day operations — and why it matters.
Behind the Scenes: The Kaseya MSP Tools That Keep Us (and Our Clients) Running
Real tools. Real workflows. Here’s how we make IT run smoother using Kaseya.
We rely on Datto RMM every day to deploy software and updates across client systems — silently and without interruption.
✅ Windows patch management
✅ Scheduled daily reboots
✅ Silent deployment of Datto Antivirus
✅ Automated maintenance without disrupting users
“We can push out critical updates in the background and know our clients won’t even notice.” — Technician Team
Datto File Protection gives us peace of mind and gives clients fast recovery from accidental deletions.
✅ Real-time backups
✅ Granular file-level recovery
✅ Secure sync across devices
A client once deleted an important folder by accident. With Datto File Protection, we had it back within minutes. If there is a disaster we can perform a disaster recovery in few hours and have brand new servers up and running within couple hours.
IT Glue is our go-to for centralizing documentation and storing passwords securely.
✅ Daily use by techs
✅ Browser add-in for quick lookups
✅ Faster onboarding and improved workflow
✅ Secure storage of SOPs, configs, and credentials
“No more digging through shared drives. IT Glue keeps everything where it should be — fast, secure, and accessible.”
Workplace ensures teams can access files securely from anywhere, no VPN needed.
✅ Easy file versioning
✅ Secure team sharing
✅ Local and remote access without friction
Autotask keeps our service desk organized and transparent.
✅ SLA-driven ticket management
✅ Integrated technician time tracking
✅ Easy escalation and reporting
Datto EDR provides daily quick scans, system-wide monitoring, and alerting.
✅ Active daily alerts
✅ Automated quick and full scans
✅ Behavior-based threat mitigation
“We’ve caught potential issues early — before they became actual threats.”
Kaseya Suite Images
Security & Risk Tools
(Grouped tools: BullPhish ID, Dark Web ID, Graphus)
We run monthly phishing simulations and user training through BullPhish ID to keep our team sharp.
✅ Real-world email testing
✅ User training and score tracking
This service alerts us when company credentials are found on the dark web.
✅ Ongoing domain-level monitoring
✅ Early breach warnings
Graphus acts as an AI bodyguard for inboxes, flagging phishing attempts and scam emails daily.
✅ Daily protection reports
✅ Blocks social engineering attacks before they land
We Haven’t Had Major Incidents — Because We’re Ready
We’re happy to say we haven’t faced serious security incidents ourselves — but many of our clients have. The difference? We’re ready when they need us.
Datto’s recovery tools, EDR scanning, phishing defense, and centralized control give us confidence — and more importantly, they give you peace of mind.
